List of Notices / Circulars

General notices and announcements related to activities around the estate. You must be logged on to see resident only announcements.

E-Wallet Launching Tommorow ( 20th September 2018 )

Wednesday, September 19, 2018

Dear Residents:

 

Just a reminder to follow up from our email from last Saturday (14 Sep) on the introduction of the e-wallet effective Thursday this week (20th Sep). Please find attached a few slides that run through a brief introduction to the feature.

 

A quick recap:

 

  1. We implemented electronic receipts on 2nd July 2018 whereby we stopped issuing paper receipts; residents are emailed electronic (.pdf) receipts for their bookings and other payments. We request you to please keep the Management Office updated of any changes in your email addresses.

 

  1. We are now moving to the next step, with the introduction of e-wallets. This eliminates the need for residents to come to the office to make payments each time a facility booking is made. 

 

  1. Adoption of the e-wallet facility is optional for the residents. However, by topping-up the e-wallet or by seeking a booking fee refund credit, the resident is deemed to have consented to the use of the e-wallet and related rules which are available at https://costarhu.sg/a/2345/docs/CostaRhuWallectRules.pdf. A hard copy of these rules will also be available at the Management Office.

 

  1. Residents need to make a prepayment to top up the e-wallet credit at the MO during office hours. Once this is done, your bookings will be automatically approved if adequate funds are available in the wallet, and the relevant booking fee will be debited from your wallet. If you cancel a booking (now allowed by the system to the time of booking for all facilities), the relevant booking fee will be credited back into your wallet. Do note that request for cancellations after the time of booking will not be entertained.

 

We hope you will enjoy using the Wallet feature. It is new and as all with such features, your feedback will go a long way in helping us improve its usefulness. We look forward to your feedback.

 

Please contact the management office if you have queries.

Introduction of e-wallets effective Thu, 20 Sep 2018.

Saturday, September 15, 2018

 Dear Residents:

 

We are striving to improve productivity and efficiency in the estate. We implemented electronic receipts on 2nd July 2018 whereby we stopped issuing paper receipts; residents are emailed electronic (.pdf) receipts for their bookings and other payments. We thank you for your support and your feedback and are pleased to inform you that the process is working well. We request you to please keep the Management Office (MO) updated of any changes in your email addresses.

 

We are now moving to the next step, with the introduction of e-wallets effective Thursday, 20th September 2018. This eliminates the need for residents to come to the office to make payments each time a facility booking is made. Adoption of the e-wallet facility is optional for the residents. However, by topping-up the e-wallet or by seeking a booking fee refund credit, the resident is deemed to have consented to the use of the e-wallet and related rules. Please find attached a brief introduction to the e-wallet, and the rules around its usage are as follows:

  1. The Wallet is a prepayment credit for bookings, and is associated to the resident’s user login account at the Costa Rhu web-portal. Each wallet will hence be linked to the user/resident (and NOT the unit). Residents may continue to pay on a case by case basis at the Management Office (MO) but all booking fee refunds, if and as relevant, will be made through the e-wallet only.
  2. All outstanding payments must be cleared before the wallet function can be used. Residents need to make a prepayment to top up the e-wallet credit at the MO during office hours. Once this is done, your bookings will be automatically approved if adequate funds are available in the wallet, and the relevant booking fee will be debited from your wallet. If you cancel a booking (per existing cancellation rules), the relevant booking fee will be credited back into your wallet. Do note that request for cancellations after the booked period will not be entertained.
  3. Wallet balances are NOT refundable. However, wallet top up amounts start at S$2 and are allowed in any incremental amount in the multiples of $2. So your minimum exposure is very nominal and is in your control.
  4. Some facilities (e.g. barbecue pits, function rooms etc.) require residents to make a refundable deposit by cheque. We will continue to follow existing procedure for these but with one IMPORTANT change. If residents do not collect their cheque deposits within a week of use of facilities, the MO will bank your cheque. This will then reflect in your Wallet as Deposit-on-File and subsequent bookings for facilities can be made using this deposit on file. Existing cheques with the MO for concluded events will be banked and reflect in your account as deposit on file if these are not collected by 5th October 2018. We encourage residents to set up deposits-on-file. This feature reduces the physical need of the resident coming to the Management Office to pay the deposit every time he/she books a facility.
  5. Deposit-on-File accounts balances will be refunded at the request of the resident within two months of the date of request. Any balance shall be forfeited by the MO after six months from the date when the Resident cease to be a owner, subsidiary proprietor or tenant of the estate.
  6. All balances in the Wallet and Deposit-on-File accounts are not subject to interest (free of interest). Disputes over amount balances will be verified using the system transaction records. Management reserves the right to make the final decision regarding any Wallet dispute.

 

We hope you will enjoy using the Wallet feature. As always, we look forward to your feedback as we implement this feature. Please contact the management office if you have queries.

 

MCST 2345

Re- Closure of existing jogging path surfaces along the river

Friday, September 7, 2018

Dear Residents,

 

We have received a notice from the National Parks Board (NParks) on 4th September advising us of improvement and enlargement works to the existing jogging path surfaces along the river side adjacent to Oliva Block-5.

 

NParks has informed us that the existing jogging path will be closed from 10th September 2018 to late-February 2019 for these construction upgrading works.  

However, the accessible footpath beside our premises and the Oliva boundary wall that is under construction now is expected to be ready and open for service when the existing jogging path is closed.

 

The affected gates (Gates 2-4) will still be accessible for service over this period.

 

Do feel free to get in touch with the Management Office should you have any questions

 

Regards

Costa Rhu Management Office

MCST 2345

 

Gym Open Wed ( 5 Sept ) 12 PM onwards

Tuesday, September 4, 2018

Dear Residents,

 

The replacement of the gym air-conditioning system is running ahead of ahead of schedule. Hence the gym will be open tomorrow ( Wed,5 Sep) 12 PM onwards.

 

Thank you for your patience. Please feel free to get in touch with the Management Office if you have any questions.

 

Regards

Costa Rhu Management Office

MCST 2345

MoonCake Festival

Monday, September 3, 2018

 

MID AUTUMN FESTIVAL 2018

 

 

Date: 18th September 2018, Tuesday

 

Time: 6.30pm

 

Venue: Clubhouse

 

Activities: Free paper lanterns will be provided. According to ancient Chinese customs and traditions, little children carry paper lanterns and walk together in the moon light to commemorate this festival.

Refreshments: Free Chinese mooncakes, pastries and drinks will be provided.

 

Regards,

MCST 2345

Gym closure to replace the air conditioning system

Thursday, August 30, 2018

 

Dear Residents:

 

Please be informed that the gym will be closed from Monday (3rd Sep) to Wed (5th Sep) to enable replacement of the air-conditioning system and the associated electrical

 

control wiring. Assuming execution is to plan, the gym will be open again from Thu (6th Sep) – we will keep you posted in case there are any delays

 

We regret the inconvenience caused to you. Do feel free to get in touch with the Management Office should you have any questions

 

Thank you

MCST 2345

Malfunction of gym air-conditioning system

Sunday, August 26, 2018

Dear Residents,

 

Please be informed that the gym air-conditioners are currently not working. The technical team was working hard to repair the fault yesterday, but were unable to fix the issue. 

 

We have now been advised to replace the air conditioners and change the electrical control wiring. We are looking to get the new air conditioners purchased and installed at the earliest.

 

While this is being processed, we will also make additional efforts on Monday (August 27th), to restore partial air conditioning at the gym, should the same be possible.

 

We regret the inconvenience caused to you. We are treating this matter as critical but face delayed response time from our vendors, given the weekend.

 

We will come back to you with more information about the scope and schedule of the works, as we get firm commitments from our vendors.

 

Regards,

MCST No. 2345