List of Notices / Circulars

General notices and announcements related to activities around the estate. You must be logged on to see resident only announcements.


Wednesday, October 6, 2021

Dear Residents,


The Management was made aware this afternoon by the National Environment Agency (NEA) that there is a resident had been tested positive for COVID-19.

Due to the confirmed case, we will be engaging an approved cleaning vendor under the NEA panel to carry out a full cleaning and disinfection exercise to the affected corridors of the block, Tennis Courts, Marina Room, Gym, Squash Courts, Putting Green and other common areas. The facilities listed above will be closed with immediate effect till further notice to cater for the thorough cleaning and disinfection exercise.

The Management will continue adopting the following Safe Management Measures (SMM):

  1. Non-residents to register using scanned SafeEntry QR code before entry is granted
  2. Increased cleaning and disinfecting of common touch points at common areas
  3. Security patrolling the common areas to ensure that the SMM is complied with and taking down details of residents who infringe the regulation

Due to the large number of confirmed cases nationwide, we would like to remind all residents to:

  • To stay at home and only go out for essential tasks. Reach out to us through email / phone call to minimize physical contact.
  • To practice good personal hygiene. This includes washing hands frequently with soap, wearing a surgical mask in common areas.
  • If you are unwell and experiencing any similar COVID19 symptoms, please see a doctor.

You are strongly advised to carry out regular self-test with “Antigen Rapid Test device, or refer to the official guidelines as published by the Ministry of Health at for appropriate guidance and information in a timely manner.

The safety of everyone can be achieved through the cooperation of every individual by complying with the Safe Management Measures.

For any clarifications, we can be contacted at 6346 9466 or

Colliers International Consultancy & Valuation (S) Pte Ltd

For and on behalf of MCST 2345

Gym access card: please return after use

Tuesday, September 7, 2021

Dear Residents,

We are faced with an increasing incidence of residents not returning gym cards after use at the exit guardhouse. The guardhouse/ MO have to follow up, in many cases time and again, and in cases, are being asked by residents to collect the card from their units. We are sure residents will agree this is not the right behaviour to fellow residents waiting to use the gym after, or the right use of MO/ guards time.

Consequently, effective tomorrow, we are putting the following deterrents in place which we hope will ensure prompt return of the gym access cards to the exit guardhouse after use. Any failure to do so promptly would result in the following:

1st time: Gym  access would be restricted for the unit for 2 weeks

2nd time: Gym entry access would be restricted for the unit for  one month 

3rd time:  Gym access restricted for the unit for 1 month plus a levy of a $100 administrative charge for MO time utilised for this.

Your kind co-operation is much appreciated. We understand this gym access process is a tad tedious, particularly when it is raining. We are actively looking for solutions that can ease direct access to the gym and meet the prevailing BCA requirements.

Thank you


Power Shutdown at Club House.

Tuesday, September 7, 2021

Dear Residents,

Please be aware that the clubhouse will also be affected by the power-shut down on the 8th of September from 9am to 6pm.

All facilities such as the gym, squash courts, Marina and Dolphin Rooms will be closed.

Mini-mart, Little Red Dot, hair salon and Management Office will also be affected by the power shut-down.

We apologize for the inconvenience caused.

MCST 2345

Re-opening of the Putting Green

Thursday, September 2, 2021

Dear Residents,

The putting green will re-open on the 3rd of Sept.

Please note the following:

  1. Residents shall be responsible for ensuring that all Safe Management Measures (SMM) are being followed.
  1. As there are likely to be unvaccinated children (below 12), the maximum capacity of persons on the putting green including any helper or parents is 5 (five).
  1. Any non-compliance of the guidelines will be reported to the relevant authorities. Security will be doing random spot checks. In this regard, please be advised that we have had BCA visit the estate in the past on account of residents directly approaching the BCA to report non-compliance
  1. The MO will monitor the situation and we hope that sustained compliance to the measures can allow us to keep the putting green open for use

Please reach out to the MO if you have any questions.

Thank you


Using Of Drones To Capture Scenes for Thomson East-Coast Line

Tuesday, August 31, 2021

Dear Residents,

Please be informed that LTA drone pilot will be using drones to capture the scene along the station project alignment route on between 8 Sep and 10 Sep 2021 and between 9am and 5pm.

The launching and landing positions of the drone will be conducted within LTA construction sites. LTA would like to assure you that their drone pilot team is trained professionally and will only capture aerial progress photographs of the construction sites.

Meanwhile, if you have any queries/ feedback or clarification about the drone usage or project, you may contact the following officers;

  • Public Relations Officer, Miss Kelly Tan – 8515 8575
  • LTA Project Manager, Mr Low Yew Huat - 9295 8405
  • LTA Community Partnership Officer – 6396 1588

Thank you for your understanding and support.

Gym Incident Update

Saturday, August 28, 2021

Dear Residents,

During the most recent closure period of gym owing to the heightened SMM restrictions (where easing commenced 10th August), there was an incident of unauthorized entry by a resident into the gym : this resident also carried away certain gym equipment  from the gym.

Your MO reported the incident to the relevant authorities. Following an investigation by the authorities, the equipment has been returned to the gym. MO understands that the relevant authorities are considering further action against this resident. Your MO has blocked any further access to the Estate’s facilities for this resident.

We are sure that residents will agree that “disappointing” is an understatement when it comes to such behavior. The MCST and MO will not condone such actions, and continue to take all due steps to protect the interests of all residents and the estate. We look forward to the co-operation of all residents into such efforts.

Thank you

MCST 2345

Bicycle Tag Collection

Wednesday, August 25, 2021

Dear Residents,

Bicycle tags will be issued from Management Office today, residents can come and collect their tags from the basement.

Residents should park their bicycles at the available racks in the basement, if rack space is not available it is strongly advised to park your bicycles in your own unit, you may only park your bicycles at the service area if it does not obstruct any passage as a fire exit, dry risers and have a minimum unobstructed passage of 1.2m for emergency exit.

Please refer to SCDF Guidelines on the use of Common Corridors / Service Areas.

A minimum clear escape passage of 1.2m clearance is to be maintained.

No objects are to be placed along common corridors less than 1.2m wide. 

MO seeks your co-operation to these safety and storage guidelines.

MCST 2345

Reminder Major Power Shutdown 8th and 9th Sept

Wednesday, August 25, 2021

Dear Residents,

We refer to the outstanding major power shutdown scheduled previously for 11th & 12 August 2021.

The new dates are 8th & 9th Sept. 2021  and we seek your support and collaboration

Day 1 — 8th Sept. 2021 — Wednesday

  1. Power shutdown time: 9.00 AM till 6.00 PM
  2. Affected Block & Units:
  3. Charonia ( Block 1 ) Unit # 1 To 14
  4. Ancilla ( block 3 ) Unit # 1 To 16

Day 2 — 9th Sept. 2021 — Thursday

  1. Power shutdown time: 9.00 AM To 6.00 PM
  2. Affected Block & Units:
  3. Oliva (Block 5) Unit # 1 To 20
  4. Livonia (Block 9) Unit: # 1 To 14

During this power shutdown, please be mindful of the following :-

  1. The private lifts will not work but service lifts would work as normal ( using backup generators ). Please remember to bring along your back door keys in case you are leaving your unit. All emergency lighting /exit lighting for staircase will continue to work.
  2. The power supply to your unit will be totally cut-off throughout the period of power shutdown (9 am to 6 pm ). Please make necessary arrangement for your work & home requirement ( g pre-arrange frozen food for alternate storage, arrangement for medical emergencies if dependent on electrical health appliances etc ).
  3. Also, we would require your assistance to" Switch-off your unit's electrical DB box" (Refer to photos attached) which is most likely located in your Utility/Help's room. Please locate this box and switch-off the main switch ( as per attached picture ) at least 10 minutes before the power shutdown time (9 am) and keep it switched-off for the duration of power shutdown. This is to prevent the high current surge when power supply is restored to the units, which might damage the electrical appliances at your units.
  4. The Management Office (MO) will release a notification on icondo app when its safe to "Switch Back" the main power supply at the DB box. If you do not have accessed to icondo app, we strongly urge you to download the app and set up your access.
  5. Alternatively, you can call the MO at 63469466 after 4 pm on the said day, to check if the work has been completed, BEFORE turning on your main power supply at the DB box.

We look forward to your understanding and collaboration. The team will try our best to expedite the said work and restore power & normalcy.

Regards MCST 2344

Residual Current Circuit Breaker for Electrical Safety

Monday, August 23, 2021

Dear Residents,

The Energy Market Authority (EMA) would like MCST to share information to residents to learn about the importance of having their homes protected by a Residual Current Circuit Breaker (RCCB).

The function of the RCCB is to cut off electricity supply upon detecting electricity leakage and provides protection from electric shocks. Residents are encouraged to check that their distribution board (DB) box in their homes have an RCCB installed.

Please refer to the attached PDF poster to perform a 3-step test to ensure that the RCCB is in working condition to keep their household members safe.

Final Reminder - To Collect Your wallet balance in our previous booking system by 24th August 2021, NEXT Tuesday.

Friday, August 20, 2021

Dear Residents

This is Final Reminder for you to collect your wallet balance in our previous booking system

by 24th August 2021, NEXT Tuesday. 


If your wallet balance is below $100, you need to collet it in cash at the management office

by 24th August 2021, NEXT Tuesday.

Collection time between office hours 9:30 am to 5:30 pm for Monday to Friday and Saturday 9:30 am to 12:30 pm.

Kindly note if you failed to collect, there will be no refund in future.

Please do ignore if you have collected.

Kind Regards

MCST 2345 


Closure of Tanjong Rhu Promenade 21st August

Thursday, August 19, 2021

Dear Residents,

As the National Day Parade 2021 takes place at The Float @ Marina Bay on the 21st August, Nparks has sent an announcement that they will be setting up water barriers and red/white cordon tapes this Saturday (21/8) from 1500hrs to 2100hrs along Tanjong Rhu Promenade to deter crowds from gathering.

This would mean that gates 2, 3 and 4 facing Tanjong Rhu Promenade will be closed during this period. Please use the alternate paths for cyclists and pedestrians denoted by the red dotted lines in the infographics.

Please refer to the attached PDF infographics for more information.


Update on the re-opening of Gym and Squash Courts

Wednesday, August 18, 2021

Dear Residents,

The gym and squash courts will open on Fri, 20th August. Putting together Vaccination-Differentiated Safe Management Measures (VDS) has taken us some time, and the opening is one day later than what we had earlier flagged. Bookings on icondo for the two facilities will open up effective mid-day tomorrow.


Please note the following terms and conditions of entry:

  1. Access to the gym will be through separate access cards that will be issued at, and have to be returned, to the Exit Guardhouse between 5am and 12am on all days. The exit guardhouse has been chosen as its lower level of activity makes it relatively easier to manage and safer for residents (relative to the Entry guardhouse)
  2. The max number of cards and hence persons using the gym at one point in time will be 8 (eight).
  3. All users must log onto their TT apps in-front of the issuing Security officer and show their fully vaccinated status and gym booking on email or icondo before entry. Please be aware that any non-compliance to this (not showing vaccination and bookings, or passing the card to someone else to use the gym, not returning the card after usage) is likely to drive suspension of usage rights and/ or reporting to the relevant authorities. Please note that there will be a charge of $50 for each lost card.
  4. Booking slots will be on the hour. However, usage slots will be 45 minutes with the balance 15 minutes to allow for transition from one user to the next. As a courtesy to the next user, all users are required to return their access cards to the exit guard house within 5-10 mins of the end of their 45 min session so that the next set of users can be issued the access cards. Overstaying is strictly not permitted and your cooperation in making this process work is greatly appreciated.
  5. Each unit is restricted to booking one 45 min slot a day. We are aware this restricts residents from bringing in trainers. We ask residents to kindly co-operate as we will monitor usage and look to make changes as relevant.


Access to the squash courts would be done by showing your booking appointment and vaccination status at Management Office during office hours and at the Exit Guard House after office hours and on weekends. Usage of the squash courts is much lighter than the gym, and hence there are no transition arrangements. We will monitor usage and look to make changes as relevant.

Gym Opening Soon (Amendment)

Monday, August 16, 2021

Dear Residents,

The gym will be opening on Thursday 19th of Aug as MCST and MO finalize the access policy for the Vaccination-Differentiated Safe Management measures (VDS), entry will be by special access cards and verification of vaccination status done through the Trace-Together app on your mobile phones.

Detailed terms and conditions of entry will be announced later when the gym is ready for opening.

We thank you for your kind patience as we work together to ensure safety for all.   

Registering of Coaches and Trainers on iCondo (Updated)

Thursday, August 12, 2021

Dear Residents,

Please register all coaches and trainers on iCondo to facilitate their entry at the guard house.

This is important as registering them will ensure that coaches and trainers who enter the estate are properly qualified with adequate safety training.

All coaches and trainers must be registered with the National Registry of Coaches (NROC)

The link below for your reference:

Coaches and trainers not registered with the NROC would not be approved and denied entry to the estate.

Your attention and co-operation is deeply appreciated.

MCST 2345

Gradual Opening of Facilities

Tuesday, August 10, 2021

Dear Residents,

This is to inform you of the facilities opening in the condo in accordance to the BCA advisory and recent SMM measures for sports facilities in condominiums.

We will gradually open up the outdoor facilities such as the baby pool, putting green and other areas in the coming days.

However, indoor facilities like the squash courts and gym will stay closed for a few days more as we are in the process of working on the Vaccination-Differentiated SMMs (VDS). We will be updating you on the re-opening of facilities in due course.

Please do get in touch with the MO if you have any questions.

MCST 2345

Tennis Court Shut down for Maintenance

Thursday, August 5, 2021

Dear Residents,

Please be informed that the tennis courts will be shut down for maintenance on the 18th of August for one day.

Bookings on iCondo will be suspended on that day.

MCST 2345


Wednesday, August 4, 2021

Dear Residents,

We refer to above major power shutdown scheduled on August 11 & 12 previously.

After MO has dialogued with SP Ltd this morning and they have reverted that they are unable to reschedule the said major power shutdown within the month of August 2021 can only be done the above major power shutdown at the following date and time and this will be the final arrangement further changes is not permitted.

SP Power has re-scheduled to conduct the above major power shutdown on the following date and time :-

Day – 1

1.On 8. 9. 2021 : Consumer Switch Room No. 2

2.Time : 9.00AM To 6.00 PM

Affected Blocks & Units : Charonia (Block 1 ) Unit # 1 To 14

Ancilla ( Block 3 ) Unit # 1 To 16

Day – 2

1.On 9. 9. 2021 : Consumer Switch Room No. 1

2.Time : 9.00 AM To 6.00 PM

Affected Blocks & Units : Oliva (Block5 ) Units # 1 To 20

Livonia (Block 9 ) Unit # 1 To 14

During this major power shutdown please be mindful of the following: -

1)Turn-off your unit main electrical DB box power 10 mins before above major power shutdown this is to prevent the high inrush current surged when power supply is back may caused damaged of your house appliances.

2)Unit power supply were be totally cut-off throughout the period of power shutdown.

However, during this major power shutdown the following system are still continued in operation back up by emergency generator power supply namely:-

1)All private lifts landed to level 1 and ceased operation thereafter.

2)Fire lift continued in operation throughout the period of power shutdown back up by generator power supply.

3)Relevant emergency lighting / Exit lighting in operation throughout the period of power shutdown back up by generator power supply.

4)MV fans in operation back up by generator power supply.

In addition , be mindful that you have to pre-arrange relevant frozen food for storage before hand and bring along your back door key to travel through Fire Lifts within this period of time.

MO would endeavor to work with SP to expedite the project to be completed within the shortest time  and resume our power supply to normal condition.

Please note that SP has advised that there shall be no further changes in the dates or times for this shutdown.

Your attention is deeply appreciated.

MCST 2345

Cash Refund for Below $100.docx

Friday, July 30, 2021

Dear Residents

We are going ahead to return the deposit and wallet balance outstanding in our previous booking system.

If your wallet balance is below $100, you need to collect it in cash. You may collect the cash from the management office, from 31st July to 06th Aug 2021, between office hours 9:30 am to 5 pm for Monday to Friday and Saturday 9:30 am to 12:30 pm.

Please collect your outstanding amount by the 06th Aug.

Kindly bring your NRIC/ SPass/ Epass/ Passport for verification purpose.

MCST 2345

BCA Feedback on Repeated Incidents of Littering in Costa Rhu

Thursday, July 29, 2021

Dear Residents,

We have received an email from BCA on the management of the common area in the estate. It was mentioned by BCA that there were repeated incidents of littering found in the estate which breaches the estate’s by-laws.  

MCST / MO wants to remind all residents that under the Building Maintenance and Strata Management Act (BMSMA) MO is to ensure that all SPs and occupiers comply to the by-laws and maintain the cleanliness of common property of the estate.

Please be informed that any breach of by-law shall be rectified by either the MO/MCST or the SP or the lessee through an application to the court under section 32(10) of the BMSMA, or through an application to the Strata Titles Board (STB) under section 101(1)(c) of BMSMA to enforce compliance of the by-law. The STB is a quasi-judicial tribunal set up under the BMSMA to specifically hear and resolve a list of disputes in MCST development ( 

For and on behalf of

MCST 2345


Bicycling Clearance Exercise - Unmarked / Derelict Bicycles

Tuesday, July 27, 2021

Dear Resident,

Management Office has completed the first phase of the bicycle clearing exercise and have removed derelict, improperly parked and unmarked bicycles.

The bicycles are parked in a holding area and will be held for 90 days from the 1st of August 21. If your bicycle has been removed, you may come to the Management Office at the basement with proof of ownership and

sign an undertaking form with owner details for Management to release the bicycle to you.

Thank You

MCST 2345

Hanging of Laundry at Balconies

Friday, July 23, 2021

Dear Residents,

There have been many instances of laundry, bedsheets etc. hanging from windows and balconies of units within the estate. Such behavior is a breach of the estate by laws and are not only unsightly but also pose a hazard to residents below such units.

Recalcitrant and repeat offenders have been identified and will receive notices of warning from MO.

Such activities will be monitored and strict enforcement action will be taken.

Residents may also feedback to the MO for action to be taken on such units.

We seek all residents co-operation for improving the aesthetics and environment of the estate.

An Appeal for Witnesses

Thursday, July 22, 2021

Dear Residents,

Please be informed that there was an incident of forced entry into the ladies’ toilet at BM level in the clubhouse on the early morning of 19th of July by a group of young individuals consisting of a mix of males and females. This occurred at a time when the club house was closed and locked down at 12am.

A police report has been filed and investigation is ongoing.

Management would like residents with any information on these “persons of interest” to come forward to MO with relevant information to assist with the ongoing police investigations.

We ask for your co-operation in this matter for upholding the safety and security in this estate.

Thank You


Schedule for Recycling Waste Bin Collection

Wednesday, July 21, 2021

Dear Residents,

Management Office would like to inform residents of the waste recycling bins clearing schedule. 

The blue recycling bins are cleared twice a week every Tuesday and Friday.

If bins are full please come back another day and compact all cardboard waste to allow for more space in the recycle bins. 

Signs (as attached) are also put up at the respective areas reminding residents of the same. Owners please brief your helpers of this information. 

Thank you for your co-operation.

Dog Excrement and Waste at Basement Car Park

Wednesday, July 14, 2021

Dear Residents,

During the past rainy days, many residents have taken their dogs for walk in the basement carpark.

Residents are reminded of the Costa Rhu by-laws regarding keeping of pets in the estate.

The person (Resident, Guest, Domestic helpers etc.) walking the pet, shall clean up the waste of the pets left in the common areas. They are encouraged to walk the pet outside the Condominium.

Residents shall be responsible for the cost of repairing and cleaning of areas being damaged or littered by their pets. Please help to brief your helpers on this matter.

This is a community service announcement made for the betterment of Costa Rhu Estate.

Important Reminder On Indiscriminate Dumping Of Waste at Basement

Friday, July 9, 2021

Dear Residents,

Despite numerous reminders and announcements it has been noted that there are still incidents of indiscriminate dumping of waste in the basement at the recycle bin and other common areas of various blocks, please see photos which were taken this morning the 09th July.

Please be reminded that Management Office will levy (i) a $100 Disposal and Administration Fee for small items and/or (ii) $150 SGD Disposal and Administration Fee for bulky items.

Cleaning fee notices have been issued to residents in the past following investigations and waived, however after careful consideration, the Management Council has decided that any future waivers of cleaning fees from residents will not be entertained.  

Unpaid cleaning fees are payable within 1 working day upon receiving notice, failure to make payment would result in immediate suspension of facility bookings in the estate.

MCST 2345

Survey for Selection of Lift Interiors for Costa Rhu Extended Till 23rd July

Friday, July 9, 2021

Dear Residents,

The MCST has progressed on the Lift Retrofit / Refit & Refurbishment (RR&R) Program that was approved at the last AGM (28th Nov 2020).

We have finalized and signed the contract with Fujitec, who have been our lift vendors since TOP. Sourcing is underway and the upgrading work will start in phases starting October 2020 till September 2023. MO has the stack-wise details and we will keep you updated of the progress.

We have appointed Bescon Consulting Engineers as the MCST’s Professional Engineering Consultants for the project. BESCON will oversee Fujitech’s progress and inspection and sign-offs on completion of work. We have appointed Vivata Pte Ltd for design of car lift interior and supervision of the initial car lift interior work.

Residents wishing to view the mock-ups from now to the 23rd July may approach MO to open them for viewing between 9am to 6pm from Monday to Friday, except 20th July which is a public holiday.

Residents are to note that cost wise, all interior options are within budget and that Option 2A and 2B has an additional cost of $150k (~$2.5k per lift) more than Option 1A and 1B. Option 2B etched panel has a schedule impact of 3 months. Only one vote per unit is valid.

Residents with questions on the mock-up may approach the management office for advice.

Residents can register their choice of interior options at the MO. Please come through to mark your choice once you have made up your mind. The poll is for Subsidiary Proprietors only, tenants who wish to take part in the poll will have to seek proxy approvals from their owners.

Kindly note that Phase 3 (Heightened Alert) Safe Management Measures will be in place to manage groups. Group sizes should not be more than 5 and only 2 people may enter the lift mock-up at a time.

Please let the MO know if you have any questions.

Indiscriminate Dumping of Waste at Common Areas

Thursday, July 1, 2021

Dear Residents,

It has been noted that there are incidents of indiscriminate dumping of waste in the basement at the recycle bin and other common areas of various blocks, please see photo.

Please be reminded that under the Building Maintenance Strata Management Act (BMSMA) one of the compulsory By-Laws of Strata Management covers the Disposal and Depositing of Rubbish and Unwanted items on the common property, residents and their helpers are to ensure proper disposal of such items into the respective waste disposal receptacles and not clutter the surrounding areas.

We are currently investigating those responsible for the mess and MO may impose cleaning fees to the responsible parties to clear the mess.

Management Office will levy (i) a $100 Disposal and Administration Fee for small items and/or (ii) $150 SGD Disposal and Administration Fee for bulky items.

Residents may refer to the Costa Rhu Resident Handbook and BMSMA Document in the Document area inside the Folder BCA Strata Living Guide.

We hope for all residents to co-operate together for a better cleaner living environment in the estate.

Refurbishment Work at Main Bin Center

Wednesday, June 30, 2021

Dear Residents,

Please be informed that there will be refurbishment work at the main bin centre from the 30th of June.

The compactor from the bin centre has been removed for the work and the rubbish will be placed in 660l rubbish bins at a holding area at the car washing bay near the tennis courts.  

Kindly be updated on this information.

For and Behalf of

MCST 2345


MyEstate hub Wallet Cash Refund 17th July

Wednesday, June 30, 2021

Dear Residents

We are going ahead to return the deposit and wallet balance outstanding in our previous booking system.

If your wallet balance is below $100, you need to collect it in cash. You may collect the cash from the management office, from 1st July to 17th July 2021, between office hours 9:30 am to 5 pm for Monday to Friday and Saturday 9:30 am to 12:30 pm.

Please collect your outstanding amount by the 17th July.

Kindly bring your NRIC/ SPass/ Epass/ Passport for verification purpose.

For and on Behalf 

MCST 2345

Gym Etiquette Loose Weights

Monday, June 28, 2021

Dear Residents,

Please note that there are instances of users not returning the gym weights back to the allocated racks, please see attached photos.

As a courtesy to the next user and observance of good gym etiquette please replace all loose weights after use and help make the gym experience at Costa Rhu a great one!

Thank You

For and Behalf of 

MCST 2345



Revised Swimming Pool Usage and Bookings 25th June 2021

Friday, June 25, 2021

Dear Residents,

Please note that the following adjustments to pool usage and bookings.

  1. Pool opening timings 7am to 11pm
  2. Increased booking capacity per household to 5 slots per day
  3. Allow up to 8 persons on each side I.e., 16 persons in the pool.

Thank you and enjoy the revised terms and conditions.

MCST 2345

Refund of Deposit on File and wallet balance on My Estate Hub

Wednesday, June 23, 2021

Dear Residents

This is to inform you that we are in the processing the refund of wallet balance from previous web portal.

In order to finalise the balance,

  1. DO NOT” send any further payments and/ or top-up the Wallet through Pay Now-UEN options for facilities booking.
  1. User’s wallet balance $100 and above the refund will be issued by cheque. In order to do that, we will need your validated name of payee for bank record. This group will receive a separate email for the confirmation.
  1. User’s wallet balance below $100 will be refunded by cash. You will be required to show your ID and sign the for acknowledgement, ID should be same as a user account name. MCST shall send the notice period for the cash collection.

MCST 2345

Opening Of Gym and Squash Court Bookings

Monday, June 21, 2021

Dear Residents,

The gym and squash courts will be opened for booking from the 21st of June.

Booking rules for Gyms

For indoor mask-off sports activities the group size restriction will remain at 2 persons (including instructor). Users should have their masks with them at all times and worn once the user has ceased strenuous activities.

 There shall be a 2m social distancing between members and 3m between groups.

 The maximum capacity of the gym is 8 persons.

 Users should restrict their use of squash facilities to no more than 2 hours for each time.

 Residents must make bookings for external trainers and shall be responsible for making sure the trainer leaves with them at the end of the session.

 Thank you for your co-operation in making the estate safe.

MCST 2345

Update on Tennis Bookings

Friday, June 18, 2021

Dear Residents,

Please note that new updates have been made to the tennis bookings.

These changes are to help residents make bookings more convenient by opening the booking cycles at 9pm instead of 12am and increasing the number of off-peak hours to six per unit per week.

We hope that this would make a better tennis booking experience.

MCST 2345

Revised Swimming Pool Opening Times

Wednesday, June 16, 2021

Dear Residents,

The revised pool openings are now 7am to 8pm from 17th June Thursday.

Trainers will be allowed, and they will use the quotas from the household allocation. 

Management will work with iCondo to gradually increase the booking quota per unit from the current 2 slots per day per household to a maximum of 4 slots per day per household this would be done over the next week or so.

The quota revisions will be decided based on ensuring availability for all while ensuring a reasonably high utilization. Users will be able to see any change made to the quota per unit on the booking screen.

MCST 2345

Opening of Swimming Pool Bookings

Saturday, June 12, 2021

Dear Residents,

The swimming pool booking on iCondo would be open on Saturday the 12th of June at 9 pm.

Bookings for a given day (D) will open at 9pm, two days prior (D-2).

Please take note of the following terms of use at the swimming pool :

Pool Timings: 7AM-11AM and 4PM-7PM. The pool will remain closed outside these hours.

a) Pool Configuration and Access: The pool will be divided into two halves (down the middle separating the two dolphins.

b) Jacuzzi and baby pool - These will continue to be closed.

c) Capacity - A maximum of 5 persons in each section of the pool i.e., a maximum of 10 persons in the pool at any time.

d) Booking system - Users will be able to make a booking using iCondo app. The booking will be in 30 min slots with a maximum of 2 bookings per unit per day will be permitted.

e) Please note that no classes should be conducted in the pool and instructors will also not be permitted.

Council will look to progressively increase timing and capacity subject to SMM rules being followed, starting with expanding opening hours from 7am-7pm from this Wednesday.

For and behalf of Costa Rhu

MCST 2345

Re-opening of the pool

Thursday, June 10, 2021

Dear residents,

We are happy to announce that the swimming pool will be reopened latest on Monday, 14 Jun 2021.

We are in the process of getting the necessary testing completed which will take a few days and it is possible we may be able to open the pool even a day earlier. It is however important to highlight that the usage of the pool will be subject to the following conditions.

The below conditions are based on the SMM measures advised by the government and the compliance obligations imposed on us by BCA. Should there be any changes or new announcements from the government in the coming days that require us to modify the below rules, we will do so at the earliest.

Condition of swimming pool usage. 

  1.  Pool Timings: 7AM-11AM and 4PM-7PM. The pool will remain closed outside these hours. The council will review the need to relax these timings based on the experience of the first 1-2 weeks.
  2.  Pool Configuration and Access: The pool will be divided into two halves (down the middle separating the two dolphins.
  3.  Jacuzzi and baby pool - These will continue to be closed.
  4.  Capacity - A maximum of 5 persons in each section of the pool i.e., a maximum of 10 persons in the pool at any time.
  5.  Booking system - Users will be able to make a booking using iCondo app. The booking will be in 30 min slots with a maximum of 2 bookings per unit per day will be permitted.
  6.  Please note that no classes should be conducted in the pool and instructors will also not be permitted.
  7.  Security / Monitoring - Guards will inspect the pools on a roaming basis. If more than 10 persons in the pool or more than 5 persons in each section, the security officer will ask everyone to exit the pool and show  proof of booking. Therefore all users should bring their mobile phones to be able to prove they have a booking. Those who are unable to prove they have a booking will be reported to BCA.
  8.  Children - The above rules apply equally to children. All children below the age of 12 should be supervised when they are in the pool by an adult per the bye-laws.

Kindly note that strict compliance with the above rules is expected as BCA requires management corporations to ensure that the SMM measures are strictly observed when the pool is being used including a need to maintain a 3-meter distance between users. 

We thank you for your kind understanding and support for the above measures. Stay safe, Stay healthy.

Best regards,

MCST 2345


Power Interruption FSSD Testing For Renewal Of Fire Certificate

Tuesday, June 8, 2021

Dear Residents ,

Kindly be informed that Management Office has scheduled the FSSD ( SCDF ) testing to be conducted for renewal of Fire Certificate on the following date and time and there will be an interruption of Electrical Power supply for a short period of time :-

Date Of Testing To Be conducted :  10th June 2021

Duration : 0900 hours To 1500 hour.

Unit Power Supply : Not Affected

Private Lift  :  Stop Operation

Fire Lift :  Not Affected will be continue in operation.

Please bring along your back door key to travel through relevant Fire Lift within this period of time.

Best Regards

Costa Rhu Management Office

MCST 2345

Tel : 63469466

Unwanted Bicycles and Bicycle Tagging at Bicycle Racks

Monday, June 7, 2021

Dear Residents,

Unwanted Bicycles and Bicycle Tagging at Bicycle Racks

We note of late that there are large numbers of derelict, unclaimed and untagged bicycles at the Bicycle Racks ("racks"). These bicycles may have been left behind by ex-residents, depriving current residents of the use of the racks.

In order to facilitate the upkeep and tidiness of our bicycle racks, please be informed that the management will remove all old, rusty, abandoned, unregistered and broken bicycles from the period 12th to 16th July 2021 to free up more bicycle racks for other users.

Please note the following rules and regulations for using the racks. We reserve the right to remove the following without further notice to the owner:

1) Toddler and children bicycles, skateboards, scooters, prams, and other toys (The racks are provided strictly for adult bicycles).

2) Any untagged bicycles.

3) Any bicycles (even tagged ones) that are not secured properly to the racks. "Secured properly" means that the bicycle tyre must be

  1. a) Wheel slotted neatly inside the metal tyre holder and
  2. b) secured with a bicycle lock.

4) Any bicycles (even tagged ones) that are leaning on or placed next to other bicycles. All bicycles are to be placed properly so as not to cause any obstruction to other users.

5) No reservation is allowed; Use of bicycle racks is on a first-come-first-serve basis.

6) Any unwanted and/or broken-down bicycles dumped at the bicycle rack will be removed.


1) Please collect the official Costa Rhu bicycle tags from our management office. Each unit is limited to a maximum of 4 tags only.  If you require more, please write in to request more. We will evaluate on a case by case and availability basis. Deadline: 21st June 2021

2) Removal and disposal: Our staff will be conducting a thorough check of all racks from 12th July 2021. Please tag your bicycles, or remove them from the racks.

Deadline: 11th July 2021

3) Residents who know of any misuse of our racks, please kindly report to the management office. Immediately.

We seek your kind understanding and cooperation for the betterment of our Estate. Kindly contact our management office @ 65 63469460 if you have any inquiries.

Thank you.

MCST 2345


Saturday, June 5, 2021

4 Jun 2021

Residents of Costa Rhu

Dear Residents,



This advisory is to inform all unit owners of Costa Rhu, on the encroachment severity of each unit despite being repeatedly warned to comply.

Referring to the inspection on the 3rd June 2021 by SCDF at Costa Rhu, the management will once again like to re-emphasize that any storage of items, materials and bicycles at the common area outside your unit apartment, staircase landing and all risers are strictly not permissible. This is a violation of Fire Safety Regulation and Building Maintenance & Strata Management Act. All electrical, water risers, including the fire escape routes must be kept clear from obstruction.

SCDF will return anytime soon for several rounds of inspection on the entire estate. If any offending items are found at the common areas, unit owners and / or tenants shall bear the consequences of any non-compliance action including the payment of fines levied by SCDF on the MCST.

We would like to bring to your attention that all unit owners and / or tenants shall be liable for any damages incurred to the common property (e.g. fire) to any of the neighbouring units. In addition, please also note that insurance coverage of any such damages may not be recovered due to the unauthorized placement of items, materials etc, on the common area that are deemed illegal.

Please take note that you are instructed to remove all belongings that place at the common area within 3 days from the date of this letter dated the 4th of June. If the situation does not improve after the date issued, Management will get our cleaners to remove all the items if necessary and file a case with the relevant authority.

For your immediate attention and action, please.

Thank You

Best Regards

Costa Rhu Management Office

MCST 2345

TEL: 63469466


Visits By Government Authorities to Costa Rhu Estate

Thursday, June 3, 2021

Dear Residents:

In the last 24 hours, we have had three government agencies inspect our estate. 

The BCA visited the estate yesterday following feedback from a resident relating to non-compliance of Safe Management Measures (SMM). They have asked for specific details that the MCST has on the matter. 

Separately, the NEA has also visited the estate for an inspection due to complaints from the residents. They did a complete and thorough check on the common areas, and all have been cleared from mosquitoes breeding.

We also have SCDF inspecting the common areas regarding storage, obstruction in various blocks of the estate.

We urge all residents to kindly comply with the Safe Management Measures, check that there are no mosquito breeding areas in /near your apartments and comply with the by-laws regarding keeping the common areas clear of any obstructions.

The MO and MC have been working hard to review and address various aspects of estate management and will seek your cooperation and compliance as well.

Please let us know if you have any questions 

MCST 2345

Feedback re: iCondo usage

Monday, May 24, 2021

Dear residents:

The Cost Rhu Management Council (MC) and Management Office (MO) are very encouraged by your response to the iCondo app and thank you for the positive feedback and constructive callouts to assist in smooth rollout. Adoption is already hovering at around 50% of units and we encourage more residents to sign up. As you are aware, we are also planning for the icondo Vehicle Management system (on the same app) to go live on 6th June.

Please do familiarize yourself with what this entails, and let the MO know if you have any questions. This rollout is among many important initiatives this year, and will help drive more transparency, discussion and interactions.

A few thoughts to consider:

1. The iCondo app is a platform for the residents interaction. The MO and MC only keep track of the “feedback” that residents provide through the app and respond as soon as possible.

2. The MC is made up of 14 members, who are all long time residents and are committed to keeping Costa Rhu the home that we all love. Please rest assured that all the actions we consider are checked through to ensure that these help the estate and residents, and are fully compliant with the laws of the land.

3. The MC has a council meeting at least once a month, in addition to several meetings of the subcommittees with vendors, staff and authorities. The MC members volunteer this time “pro-bono” to work for the interests of the estate, often eating significantly into personal and family time.

4. The MO is working to its utmost best for the residents and values constructive feedback and guidance. An older estate invariably has regular maintenance issues - leaking pipes, repair work etc. The lift work is also a large project and is time sensitive due to safety and compliance reasons. The pandemic has stretched capacity in many ways. Safe distancing requirements have reduced productivity. Implementation of measures has resulted in significant compliance workload. And all this when the MO and staff are also emotionally impacted by COVID in multiple ways. Therefore response time on non-critical items will be impacted. We thank you for your understanding here

5. MC members do not see ourselves as any different from any of the residents. There is wide ranging debate and discussion on issues and actions. As can be expected, not all 14 agree on everything, but eventually we are all working towards the best interest of the estate and all residents. We recognise that significant diversity in views is the norm in a big estate like ours. iCondo has drawn attention to this as well, where many residents raise points and counterpoints in discussions. Whilst we try our best to ensure that we can satisfy most of our residents, we do struggle to satisfy ALL residents on any particular issue We thank residents for the constructive feedback and look forward to your continued support

MCST 2345

Body-Worn Cameras in use at Costa Rhu

Friday, May 21, 2021

Dear Residents

Security Officers from Metropolis Security Systems will don body-worn cameras, starting from Friday the 28th of May while doing patrols at Costa Rhu Estate.

The cameras would be operated in strict accordance with Singapore’s security and PDPA laws.

They will be worn in a visible manner on the front of the security officer's uniform.

Security Officers have strict instructions to inform resident(s) before any video recording or photo taking takes place and that such recordings will only occur in the event of repeated non-compliance or violations.

Recording should only commence at the start of an incident and terminate once the incident is concluded.

We request all residents to follow the latest Safe Management Measures and Estate Policies. Repeated non-compliance offenders shall be reported to the relevant authorities.

Rest assured that strict safeguards and limits are in place on the use of the camera footage

MCST 2345

Decision to shut down and restrict facilities starting 16th May 2021.

Sunday, May 16, 2021

Dear Residents,

We hope that you are all well aware of the new measures that come into effect from May 16, 2021 to 13th June 2021, as notified by the Multi-Ministry Taskforce.

We would like to reinforce the messages that have been posted on

1. Permissible group size for social gatherings is 2. This is applicable to all areas outside your house/apartment. MCST will enforce this immediately and hence please comply with the directive from the government

2. Cap of 2 distinct visitors per day per household

3. All indoor gyms will remain closed (as per previous directive)

4. Maximum 2 pax for group activities, physical activities of social nature

5. Organized indoor/outdoor activities – masks on at all times for low intensity activities, group size of max 2, upto 30 max (depending on size and location), with 3m safe distancing between groups

6. High intensity outdoor activities where masks have to be removed, max of 2 pax, including coach

In view of the enhanced restrictions, the MCST will continue to reinforce and enact the following:

I. Continue sanitizing and cleaning all common areas like lifts

II. Tighten security at entry point to the estate

III. Increase visible reminders of safe distancing and wearing of masks

The council has also deliberated further measures to safeguard our community and have decided to implement the following (some have already been implemented and others will come into immediate effect from 16th May 2021 – noon onwards):

1. Closure of squash courts till 13th June 2021

2. Reduce the number of players at any time in each tennis court to 2 (only singles). Strict no intermingling between courts. Please also leave the court on time after the booking time is completed.

3. Closure of gym (as directed already)

4. Closure of putting green till 13th June 2021

5. Closure of swimming pool till 13th June 2021

As in previous occasions, the MCST is implementing these decisions keeping in mind the safety and security of our estate. In the past few weeks, we have seen a number of instances when residents were reminded of wearing masks and maintaining social distances especially in common areas like putting green and area around swimming pools. We have been having increased inspections by BCA and continue to remind us of our responsibility to enforce the covid guidelines.

We once again remind you that masks must be worn at all times outside the apartment and the masks must cover your nose and mouth fully. We have instructed the security guards to monitor and remind whoever is no adhering to these norms. Please comply when reminded.

We understand that this might cause some inconvenience to residents – however these measures are needed given the heightened situation.

We thank our residents again, for your understanding and support, and hope we can get out of this soon. Stay safe, Stay healthy.

Best Regards

MCST 234

MCST 2345 - Areas of Improvement in Costa Rhu Condo

Saturday, May 8, 2021

Dear Residents,

Please note the following changes in Covid 19 measures:

Measures till 30 May 21

  1. Not more than 5 persons per gathering (previously 8)
  2. Closure of gym and BBQ facilities (till 30May 21)

Council's would like to emphasise for all residents to:

1) Ensure that helpers are briefed to comply with the measures (1m apart and wearing masks) especially when caring for children in the estate. 

2) Wear mask(s) when sitting by the poolside while not eating and or drinking. 

3) Practise safe distancing while playing sports (tennis, squash etc). E.g. no more than 4 people in the tennis court and no more than 2 people at any one squash court.

4) Ensure children above 6 years to wear masks outside of your premises. 

Proper wearing of mask

Unless excused for medical reasons or when doing strenuous exercise, please wear your mask properly i.e. fully covering the nose, mouth and chin. The improper wearing of the mask carries a maximum six months' jail, a fine of up to S$10,000, or both for the first offence. Repeat offences draw double the jail terms and fines.

Working with the authorities

The Building and Construction Authority (BCA) has access to all CCTV footage from our estate and non-compliance will mean further closure of more facilities and fines for non-compliance. BCA officers have visited the estate several times in the past week and pointed out that the putting green tends to be crowded in the evenings. They have also taken down the names of 2 kids above the age of 6 that were not wearing masks in the common area and are investigating. 

Should BCA issue any fines for non-compliance to the estate, it is the position of the Council to attempt to recover the fine from the offending resident(s). 

Please follow the rules. These are put in place for the safety of everyone. Please follow the instructions of the security team should they approach you. We all need to play our part in keeping this estate safe.  If in doubt, please consult the various government websites including or MO. 


MCST 2345


Reminder for Covid measure compliance in estate

Tuesday, May 4, 2021

Dear Residents,

In light of the recent surge in community cases in Singapore, the council urges all residents to adhere strictly to the Covid measures stipulated by the goverment authorities. This includes:

1. Wearing of mask outside of your own unit

2. Practise safe distancing of 1m apart per person ( non-household )

3. Not more than 2 social gatherings per day, not more than 8 persons per gathering 

As part of the efforts to keep the estate safe, please avoid the pool or other popular areas for gathering like the golf putting green should those get crowded. Please note that children are not exempt from the above except the wearing of masks for those under 7 years.

The safety of the estate is the responsibility of all residents. We must not put it past the authorities to lock down entire estates should there be high incidences of community spread within an estate. The security team has been briefed to report cases of non-compliance. We are under obligation to report offenders to the authorities especially in the current situation.

We seek your cooperation to tide through this period. Please stay safe.

MCST 2345